What we'll handle for you
- Complaints about goods and services, refund of money
- Withdrawal from contracts concluded off-premises (scammers)
- Invalidity of credit contracts with usurious interest
- Disputes with e-shops, energy and telecom providers
- Refunds for undelivered goods and tours
- Defence against unfair commercial practices
- Support during complaint proceedings and at the Trade Inspection Authority
Consumers have stronger protection than they think
The Civil Code and the Consumer Protection Act give the buyer many tools: 24-month warranty, the right to withdraw from a contract concluded over the phone or on the street, invalidity of usurious loans. Most merchants rely on the consumer not knowing these rights – we will help you enforce them.
Doorstep sellers, sales presentations and door-to-door sales
A contract concluded at a sales presentation or door-to-door sale can be cancelled without reason within 14 days. If the deadline has passed, the contract can often be challenged for invalidity (misleading practices, insufficient information). We will assess your case and draft the withdrawal or lawsuit.
Usurious loans and credit
APR over 50%, hidden fees, contractual penalties in tens of percent of the debt – such loans are usually largely invalid. We will assess the contract, quantify the unjust enrichment and recover it.
Frequently asked questions
+When can I file a complaint about goods?
The warranty period for consumer goods is 24 months from receipt (for used goods at least 12 months). In the first 12 months the defect is presumed to have existed already on receipt – the seller must prove otherwise.
+Can I return goods bought from an e-shop?
Yes, without giving a reason within 14 days of receipt. If the e-shop did not properly inform you of this right, the period is extended to 12 months and 14 days.
+Is it worth suing over a few thousand crowns?
In small disputes up to 10,000 CZK the opposing party has no right to costs reimbursement, so the risk is low. We always first try out-of-court resolution or ADR with the Czech Trade Inspection Authority – usually a pre-litigation notice from a lawyer is enough.
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